Privacy Policy

Effective Date: May 2025

At National Mediation Association (NMA), your privacy and trust are our top priority. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. What Information We Collect

We may collect the following types of personal data:

• Identification details (e.g. name, ID number)
• Contact details (e.g. phone number, email address)
• Credit and financial information (e.g. credit reports, debt balances)
• Uploaded documents (optional)
• Communication and interaction history (emails, calls, chat messages)

2. How We Collect It

We collect information when:

• You fill out our website forms
• You upload your credit report or documents
• You contact us via phone, chat, or WhatsApp
• You sign up for a free assessment or download our resources

3. Why We Collect Your Information

Your data helps us to:

• Assess your financial situation and eligibility for our services
• Deliver accurate mediation, credit, and legal support
• Contact you with updates, advice, or documentation
• Comply with legal obligations (e.g., consumer protection laws)

4. How We Protect Your Data

We use:

• Encrypted data storage
• Secure servers with firewall protection
• Limited access protocols for team members
• Regular compliance reviews and updates

5. Your Rights

Under POPIA, you have the right to:

• Access your personal data
• Correct or update your information
• Object to processing or request deletion
• Lodge a complaint with the Information Regulator

6. Sharing Your Information

We do not sell your personal information. We only share it:

• With your explicit consent
• With legal or financial professionals we collaborate with on your behalf
• Where required by law (e.g. court orders)

7. Cookies & Tracking

Our site may use basic cookies to improve your browsing experience and analyze traffic. No personal data is tracked without consent.

Contact Us

For privacy-related concerns, please email: info@nma.co.za